Refund & Returns Policy

Last updated: 21 July 2026 · Applies to orders placed via: cleanwipe.world

We want you to be completely satisfied with your purchase from Foxglen Nutrition. This policy explains your right to return Wellaray Coffee and how to request a refund. Your statutory rights as a consumer are fully protected and are not limited by this policy.

1. Your right to cancel - 14 calendar days

You have the right to cancel your order and return any item within 14 calendar days of the day after you receive the goods, without giving any reason. This right is provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) which implement the EU Consumer Rights Directive 2011/83/EU.

To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter, email, or phone call) before the 14-day period has expired. You can do this by:

Email: hello@cleanwipe.world - subject line: "Return Request"
Phone: +44 20 7123 8894 (Monday-Friday, 09:00-17:00 GMT)
Post: Foxglen Nutrition Ltd, 14 Cavendish Court, London W1G 0PQ

You may use the model cancellation form below, but it is not obligatory.

Model cancellation form

To: Foxglen Nutrition Ltd, 14 Cavendish Court, London W1G 0PQ / hello@cleanwipe.world

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [product name and quantity]

Ordered on: [date] / Received on: [date]

Name of consumer(s):

Address of consumer(s):

Signature (if submitted on paper):

Date:

2. Condition of returned goods

To be eligible for a full refund, returned items must be:

Unused - sachets must not have been opened or consumed
In original, sealed packaging - the box must be intact and undamaged
Returned within 14 calendar days of notifying us of your decision to cancel

We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning.

3. How to return your order - step by step

Contact us to initiate your return

Email hello@cleanwipe.world with your name, order reference, and reason for return (optional). We will reply within one business day with a return address and instructions.

Package and post your return

Pack the items securely in their original packaging. Post them to the address we provide within 14 calendar days of notifying us. We recommend using a tracked postal service and retaining your proof of postage.

Refund issued

We will process your refund within 14 calendar days of receiving the returned goods (or evidence of their return). Refunds are issued to the original payment method. We will confirm by email when the refund has been processed.

4. Return postage costs

Unless the item is faulty or misdescribed:

You are responsible for the cost of returning the goods to us.
We do not provide prepaid return labels for standard cancellations.
We strongly recommend using a tracked service - we cannot be responsible for items lost in transit.

If the item is faulty, damaged on delivery, or does not match its description, we will cover the return postage cost. Please contact us first before returning a faulty item.

5. Refunds

We will issue a full refund of the price paid for the returned goods. Where the original order included free delivery, we will also refund the basic delivery cost (equivalent to our standard delivery rate); we do not refund enhanced delivery costs if you selected a premium delivery option.

Refunds are processed within 14 calendar days of receiving the returned goods, using the same payment method used for the original transaction. Bank processing times may add 3-5 business days before the funds appear in your account.

6. Faulty or damaged goods

If your Wellaray Coffee arrives damaged, defective, or does not match its description, you have additional statutory rights under the Consumer Rights Act 2015. Please contact us within 30 days of delivery with a description and photograph of the issue. We will offer a replacement, repair, or full refund as appropriate - and will cover any return postage costs.

7. Exceptions - when the right to cancel does not apply

The 14-day cancellation right does not apply to:

Goods that have been opened or used (for hygiene and food safety reasons) - if sachets have been opened, we cannot accept a return under this policy
Goods that have clearly deteriorated after delivery due to improper storage by the customer

These exceptions do not affect your statutory rights if the goods are faulty.

8. Contact

For any questions about this policy, contact our customer team at hello@cleanwipe.world or call +44 20 7123 8894 (Monday-Friday, 09:00-17:00 GMT).

Your statutory rights as a consumer are not affected by this policy. For further information about your consumer rights, visit Citizens Advice.